FAQs

Frequently Asked Questions

1. Q: Can I have a sample order for LED Lights ?
Answer: Yes, we welcome sample order to test and check quality, mixed samples are available.
2. Q: What's your MOQ(Minium Order Quantity)?
A: Different types of LED Lighting products have different MOQ ,but 1 pc can be ordered and ordered as sample.
3. Q:  What about the lead time ? 
A: Sample orders usually cost 3-5days, mass production time 1-2 weeks. From case to case.
4. Q: How do you ship the goods and How long does it take to arrive ?
A: Express delivery(3-7days), Air cargo(7-15days) or Sea shipment(15-45days) whichever will be considered on goods' volume, weight and shipping freight. 
5. Q: Are there any seaport or airport nearby your factory ?
A: Yes, The nearest seaport is Yantian port or Shekou port or Chiwan port located in Shenzhen city. The nearest airport is Shenzhen International Airport, Baiyun International Airport, Hongkong International Airport.
6. Q: What's your after-sale service?
A:We can offer 100% guarantee on our whole Lighting products. If any problems, you will get our reply within 24 hours.
7. Q: How many years of guarantee your products have ?
A: Normally have 1-5 years guarantee based on the lightings with different types and different quality.
8. Q: Could you offer the OEM service?
A: Yes, we can provide the OEM service if our customer requested.
9. Q: Is the customized packing available?
A: yes, available. If printing of famous Brands is involved, a brand authorization letter is required.

 

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